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TERMS OF SERVICE

 

Welcome to (www.seechic.com) and (www.seechic.co.th)!

 

The above websites and mobile sites (“Websites”) are owned and operated by the See Chic group of Companies (the “Company”). These Websites and the following terms & agreement will refer to the See Chic group of Companies as “Company”, “We”, “Us” or “Our” to which “you”, the visitor, browser, vendor or customer is bound to.  Please take your time to read our terms & agreement before visiting our store webpages or using any of our services we offer during your continuous usage as we have the right to change them anytime.  By accessing our store websites each time, you are also agreeing to our new or updated terms & agreement.  If in any case you do not agree, you may choose not to access our websites or use any of our services.

 

Age of consent:

By agreeing to these Terms of Service, you represent that you are at least the age of consent in your city, region, province, or country of residence.  To become our website account user or our customer, you must be at least the age of 18 or any of your legal guardians over the ages of consent may sign up and place the store orders for you.

 

Our Rights:

We reserve the right to refuse access, sale, and/or service on the Website to anyone for any reason at any time.  As our customer, you are agreeing to transmit your profile content including name, gender, date of birth, NRIC number, physical address, E-mail , phone number and any other particulars that are required to enable us to process your request through unencrypted networks to us.  Your credit card information, however, will be encrypted and sent to the payment gateway.  We do not have visibility or access to any of your credit card or payment information.

 

All content of the Websites are owned by the Company or controlled by the Company and is protected by copyright laws. You may download content only for your personal use for non-commercial purposes but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way.

 

Trademarks:

The trademarks, service marks, trade names and products in the Websites are protected internationally. No use of any of these may be made without the prior written authorization of the owners of this site, except to indentify the products or services of the Company.

 

Personal Data:

Any personally identifiable information in electronic communications to the Websites is governed by the Website’s privacy policy. The Company shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

 

The sender of any communications to the Websites or otherwise to the owners of the Websites shall be responsible for the content and information contained therein, including its truthfulness and accuracy.

 

Content Accuracy:

We will use reasonable efforts to include up-to-date and accurate information in the Websites, but make no representations, warranties, or assurances as to the accuracy, currency or completeness of the information provided. We shall not be liable for any damages or injury resulting from your access to, or inability to access the Websites, or from your reliance on any information provided at the Websites.

 

Pricing Policy:

The Company reserves the right to change the pricing on our products at any given time without notice.  The sales items may also be discontinued temporarily or permanently, modified of their description or any parts of their content attributes without notifying our customers.

 

The Company’s customer service department may price match only certain items in the product range to discounted prices of other local ecommerce retailers.  Price matching will depend on validity of vendor, geographic location, and timing of discounted prices.  We reserve the right to refuse price matching to any customer.     

 

Placing Orders:

You will be required to select your contact lens type on the Websites and enter your prescription information including sphere power, base curve, diameter and any other required parameter, and enter the quantity of the lenses required. Alternatively, a copy of the prescription can also be uploaded. If required, you will be required to provide a copy of the prescription to the Company for verification. 

 

Order Processing:

Standard orders

Customer orders are placed with and processed by See Chic International [See Chic HK Limited]. These orders are processed by the Company’s front end hosted by “Magento Enterprises..   Our frontend interface will send a confirmation e-mail to confirm each customer’s order.  All customer orders are sent electronically to our third party logistics service providers (LSPs).  The LSP then generates the pickticket in their WMS system and process the outbound products to the customer.  A tracking number from LSP will be transmitted by EDI to the Company and forwarded to the customer’s e-mail as a shipping confirmation.

 

Same day orders and Cross docking:

Some customer orders may have longer lead times than others.  Inventory that is stocked at the Company’s foreign suppliers may have to be back ordered and received at the Company’s local LSP before shipping to customers.  These orders will be cross-docked, repackaged and shipped instead of stocking in upon arrival. 

 

Shipping Policy:

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier pursuant to these terms and conditions.

 

Shipping Policy - Singapore:

Ninja van will do the local deliveries for the Company’s customers.  The Company’s promise to customers is 2 to 3 days local delivery for all items in inventory locally at the LSP throughout Mondays to Saturdays.  Standard shipments are free of charge.  There will be no deliveries on Sundays. No minimum order amount to qualify for free shipping. 

 

Shipping Policy - Thailand

Seechic.co.th only ships to Bangkok metro area and certain parts of Thailand.  No International shipments will be available due to pricing strategies and logistics complexities.  Thailand LSP will deliver local orders through 2 shuttle runs to Bangkok DC each day and use a hub and spoke system to deliver in the metro area.  Standard delivery is next day with no time slot.  All deliveries in Thailand including local and up country are free of charge.  Our promise to the customers in Bangkok is 1-2 day lead-time on all purchase deliveries.  We will not ship to any PO Boxes in Thailand.  Up country order delivery lead times may highly differ from one region to another.

 

International Shipping:

Please refer to the chart below for international shipping rates, pricing and lead times.

 

*Duties Taxes or Value Added Taxes

Some governments collect Duties, Sales Taxes or Value Added Taxes (VAT) on contact lenses, glasses and other optical items. Such duties and/or taxes are NOT included in the purchase price of your order. It is your responsibility to pay such taxes as required by local legislation at the point of delivery.

Delivery Times:

While every effort is made to complete deliveries by the dates indicated to you, the Company is not liable for late deliveries. In the event that the order is not delivered to you by the Company at all, your payment will be refunded without interest.

 

Package Loss and Fraud:

The Company monitors package loss and credit card fraud rates for different countries and regions on an ongoing basis. On occasion, we find it necessary to require additional information prior to shipping an order and in some cases, may decline to ship an order altogether.  The Company  reserves the right to decline to ship any order to any country or region at its sole discretion.

  

Our Refund Policy:

Order Cancellations:

Customers may directly call the Company’s customer service to cancel their orders within two hours of making their purchase on the website provided that the order is not opted for 4 hours express delivery mode and not already shipped.  If in case the order is shipped, the customer may return the purchase within 30 days.  The refund to the customer will take about 2 to 3 business days. Please refer to the return policy below for instructions. 

Returns from market:

The returns from customers are divided as authorized returns and unauthorized returns.  All returned products will be carefully checked to conform to the Company’s quality standards.   Customers must notify the Company to initiate a return or an exchange process and must receive a reference RMA number.  All returns must be made within 30 calendar days of purchase for a full refund.  Customers may reject packages upon delivery if there are visible signs of exterior damage while in transit.  Returns may be arranged to get a time slot pick up by the Company’s carrier or dropped off at a designated Popstation (where applicable).  Returns may be packaged in either the Company’s original primary packaging or customer’s own protective packaging.  Sunglasses must be returned with all original brand packaging without any visible signs of wear & tear and security tag left attached to the bridge.  Contact lens boxes must be returned unopened and without tampering with all original brand packaging.  Exchanges and account credits must be done only via customer service phone calls or e-mails. The Company does not have any physical locations that handle returns and exchanges or process credit or cash refunds.

 

Our service limitations:

Certain products on the Websites may be available exclusively online through the website and may not be ordered through phone calls to our customer service department.  The Company also does not have retail outlets where customers may browse, try on or buy our products.  Likewise customers may only get deliveries via our last mile carriers and will not be able to pick up at the Company’s third party warehouses.

 

Some of our products may appear different on consumers’ computer screen as opposed to how they physically look. We have made every effort to display as accurately as possible the colors and images of our products that appear on the Websites. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

Billing and Account Information:

The Company may review any orders customers place and to our discretion, we may limit or cancel quantities per purchase or per order in our sole discretion.  

Customers must provide current, accurate and complete payment information to make all purchases at the Websites.  If we deem this information to be out of date, inaccurate or incomplete we will not process your order.  In addition, if fraudulent, information is found, we reserve the right to inform your actions to the law enforcement authorities.  The Company does not store any of the customers’ credit/debit card information.  The data is transmitted via encrypted network to our third party payment gateway service provider. 

 

Links to third party websites:

There may be links to third-party websites throughout our Websites.  These sites and their contents are provided for your easy reference and out of the Company’s control and the Company is not liable ofr any damages or injury arising from content in the third party websites.   Please go through the independent terms and conditions that the third parties have provided and utilize the third party website at your own risk.  See Chic is not liable for any harm or damages related to the use of these websites and their affiliates. 

If in case you would like to create an external link to and from our website, please send us a request directly for permission before doing so at Zeyar.mynn@seechic.com.

 

User Reviews:

Users are encouraged to write reviews on products they have previously purchased from the Company.  The reviews are subject to monitoring and posting is up to the discretion of the Company’s customer service department.  Reviews may be filtered by integrity, and authenticity of their content.  The Company may take legal actions against users for any unlawful, offensive, threatening, libelous, defamatory, and obscene posts on the review section of the Websites.   Any approved comment will earn customers points that may be used on the Websites.  Customers may also submit ideas, suggestions, proposals and compliments via post or e-mail.  The Company welcomes all communication from customers but we are not obliged to release, conform, respond or reward the customers for their ideas. 

 

Limitation of Liability:

EXCEPT AS OTHERWISE PROVIDED IN THESE STANDARD TERMS THAT GOVERN THE SALE OF EACH PRODUCT ON THE WEBSITES, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE PURCHASE AMOUNT ACTUALLY PAID BY YOU TO US FOR THE PRODUCTS PURCHASED BY YOU FROM THE WEBSITES THAT ALLEGEDLY GAVE RISE TO OUR LIABILITY.

 

Governing Law:

These terms and conditions are governed by the laws of Singapore.

 

Disputes:

Any dispute relating in any way to your visit to the Websites or to the products you purchase through the Websites shall be submitted to arbitration in Singapore, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any Court.

Severability

If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

CONYAK Cookies

Conyak (CVR­nr. 36 43 22 33) provides a list of services, as for SeeChic.com collected visit information. We use CONYAK cookies to recognize devices (computers, mobiles, tablets, etc) that visits SeeChic.com. CONYAK cookies uses a unique id for each device. CONYAK creates this unique id, after agreement with SeeChic.com, by placing a cookie on SeeChic.com. This cookie will take the user_id (email, user_id, social media id), used at connecting with SeeChic.com and convert it into an encrypted value. This value is then attached to the device that visited SeeChic.com. NB: CONYAK only knows the encrypted value, not the unique user_id With this unique id, CONYAK can recognize the device, when the device later visits SeeChic.com without signing in. The information SeeChic.com collects via CONYAK cookies are being used to enhance your experience, valuate the use of elements on SeeChic.com and for targeting of advertisements to the device and or in newsletters we send to your email, that’s part of your unique id.